1. hotel staff
2. (i) NG
4. (i) luxury hotels
5. tell staff what language guests speak; tell staff how to serve guests best; tell staff what guests might be about to do next
6. It may set alarm bells ringing about privacy. / They may be concerned about their privacy. / They may want to remain anonymous. (any 1)
7. Concern about AI: Robots may “take over” staff. / Robots may replace staff. (any 1)
Does Chabaudie think this is an issue? Why or why not? : No, because Gaia is meant to give service a more human touch through technology.
9. a fully automated hotel