Discover & Innovate: Corporations take steps to ensure service quality

Discover & Innovate: Corporations take steps to ensure service quality

To improve the services they provide, companies are always trying new things - including educating their customers

When people talk about quality, many associate it with product quality, which is a huge concern worldwide. However, besides product quality, companies also monitor service quality.

You've probably heard this expression: "Please stand back from the doors." This is more than just a reminder to passengers on the MTR; it's also an example of service quality management.

This reminder can be explained by poka-yoke, a Japanese term for any process that helps operators eliminate product or service defects. In the service sector, errors can be caused by two sources: the server (MTR staff) and the customers (passengers, in this case).

Server errors are mistakes made by the service providers themselves. For example, train drivers driving at abnormal speeds, or station assistants acting poorly when dealing with passenger complaints. These errors can be eliminated by service providers, for instance, by offering relevant staff training.

However, service quality cannot be achieved without the contribution of customers. As they know little about operations, customers are prone to making errors. In the case of the MTR, some passengers, especially tourists, may not be familiar with its routes, so they may have difficulty in reaching their destinations.

Therefore, some corrective measures have to be taken to minimise these problems. For example, indicators in eye-catching areas of a station help direct passengers (customers) to the right platform or place. These include the MTR System Map, found in every station, which helps passengers who are "lost".

Errors may frequently occur on platforms, too. People in a hurry often rush towards the train, unaware of the closing doors. This could lead to people getting hurt, possibly delaying train services.

These incidents affect the quality of service, and could leave customers with a negative impression of the company. So there are announcements inside train compartments that can prevent chaos or accidents, especially during peak hours.

Big corporations are not the only ones that use quality management. Nowadays, some cafes give out devices that vibrate when your order is ready. In fact, operations management is all around us.

From now on, take a closer look at your surroundings. Maybe you will discover something new!

This article appeared in the Young Post print edition as
Steps to service quality

Comments

To post comments please
register or

29 Comments

agera daryl

13:22pm

(Ive never known a printer murmur and snap and whirr to such an extent). However, once you've begun printing it's much speedier than my past Canon. readmore http://driverresetter.blogspot.com/2015/07/canon-color-imageclass-mf8350... MF8350dnSubsequent to perusing different remarks about overwhelming ink use I found there's an economy setting, for speedy and no-artfulness work. readmore http://2downloaddriver.com/2014/07/epson-stylus-photo-r2000-drive-downlo... Stylus R2000 This has cut ink utilization gigantically. readmore http://yourautocar.blogspot.com/2015/02/lexus-rc-f-versus-bmw-m4-and-aud... Lexus BMW M4 Likewise, having separate shading cartridges implies that when one runs out (ie truly runs out, not simply cautions it's going to) then it's anything but difficult to change only that one. readmore http://gadgetsdrunk.blogspot.com/2015/02/lg-l60-review-specifications.html Lg L60

john williams

14:02pm

Beautiful collection of happy new year 2016 pics,photos and wallpapers for sharing with friends and family members
http://****mywishesngreetings.com/2015/11/happy-new-year-2016-images-wishes-messages-wallpaper-quotes-facebook-whatsapp.html
http://****mywishesngreetings.com/2015/11/christmas-2015-images-wishes-greetings-messages-quotes-wallpapers-facebook-whatsapp.html
http://****worldaroundu.com/2015/09/whatsapp-good-morning-messages-wishes-quotes-facebook.html
http://****worldaroundu.com/2015/09/whatsapp-good-night-messages-sms-quotes-wishes.html
http://****worldaroundu.com/2015/07/best-whatsapp-status-quotes-cool-funny-whatsapp-status-messages.html
http://****worldaroundu.com/2015/09/good-morning-images-pictures-photos-free-download-for-whatsapp-facebook.html
http://prideandprejudicepdf.blogspot.in/2015/11/free-download-pride-and-...
http://****newyearimages.net/
http://****christmaswishesmessages.org/
http://****newyearmessagesms.com/
http://****christmasimages.net.in/
http://****worldaroundu.com/2014/12/happy-new-year-2015-wishes-messages-greetings-quotes-images-whatsapp-facebook-googleplus.html
http://****worldaroundu.com/2014/12/best-christmas-wishes-messages-greetings-images-wallpapers-for-whatsapp-facebook-2014.html

john williams

14:22pm

Awesome collection of happy 26th January Republic day images, quotes, wishes, greetings, messages and Republic day 2016 wallpapers for sharing on facebook, whatsapp and other social media.

http://****mywishesngreetings.com/2015/12/happy-republic-day-images-quotes-sms-wallpapers-messages-pictures.html

http://****worldaroundu.com/2015/01/happy-republic-day-images-quotes-sms-wallpapers-messages-wishes-pics-photos-for-whatsapp-facebook-wechat-sharing.html

http://****mywishesngreetings.com/2015/12/Australia-day-images-pictures-quotes-photos-for-facebook-whatsapp-sharing.html

http://****worldaroundu.com/2015/01/australia-day-whatsapp-images-quotes-sms-text-messages-wishes-photos-pics-twitter-instagram-wechat-google-plus-facebook.html

john williams

17:33pm

Best valentines day 2016 images, pictures, wallpapers photos, quotes, messages, sms, greetings for whatsapp, facebook sharing
http://****mywishesngreetings.com/2015/12/happy-valentines-day-images-pictures-wallpapers-photos-for-facebook-whatsapp-sharing.html
http://****mywishesngreetings.com/2015/12/valentines-day-quotes-messages-wishes-sms-greetings-whatsapp-facebook-sharing.html
http://****mywishesngreetings.com/2016/01/chocolate-day-images-quotes-messages-sms-wallpapers-whatsapp-facebook-sharing.html
http://****mywishesngreetings.com/2016/01/happy-hug-day-images-sms-quotes-wallpapers-wishes-whatsapp-facebook.html
http://****mywishesngreetings.com/2016/01/happy-teddy-day-images-quotes-sms-photos-wallpapers-for-whatsapp-facebook.html
http://****mywishesngreetings.com/2016/01/happy-rose-day-images-quotes-messages-sms-wallpapers-pics-whatsapp-facebook.html
http://****worldaroundu.com/2015/01/Happy-teddy-day-whatsapp-sms-images-messages-quotes-pics-wallpapers-for-facebook-wechat-twitter-googleplus-bbm.html
http://****worldaroundu.com/2015/02/chocolate-day-whatsapp-sms-images-messages-quotes-pics-wallpapers-for-facebook-wechat-bbm-twitter-googleplus.html
http://****worldaroundu.com/2015/01/valentines-day-love-quotes-cards-images-messages-for-whatsapp-facebook-messenger-twitter-google-plus.html

john williams

18:09pm

Top 2016 Happy Valentines Day Images, Valentines Day Pictures, Valentines Day Cards, Valentines Day Wallpapers, valentines day quotes, messages, sms, for whatsapp, facebook sharing
http://****valentinesdayimage.org/2016/01/Valentines-day-Status-for-Facebook.html
http://****valentinesdayimage.org/2015/12/awesome-valetines-day-images-for-whatsapp-lovers.html
http://****valentinesdayimage.org/2015/12/happy-valentines-day-wallpapers-love-special.html
http://****valentinesdayimage.org/2015/12/cute-valentines-day-images-pictures-wallpapers-boyfriend-girlfriend-sharing.html
http://****valentinesdayimage.org/2015/12/happy-valentines-day-sms-and-messages-in-hindi.html
http://****valentinesdayimage.org/2015/12/best-happy-valentines-day-status-for-whatsapp-and-facebook.html

john williams

18:10pm

Top 2016 Happy Valentines Day Images, Valentines Day Pictures, Valentines Day Cards, Valentines Day Wallpapers, valentines day quotes, messages, sms, for whatsapp, facebook sharing
http://****valentinesdayquotes.net.in/2016/01/valentines-day-love-poems-wishes-and-cards-for-him-her.html
http://****valentinesdayquotes.net.in/2016/01/Valentine-Day-2016-Messages-In-Hindi-Shayari.html
http://****valentinesdayquotes.net.in/2015/12/special-valentines-day-quotes-and-wishes-boy-friend-girl-friend.html
http://****valentinesdayquotes.net.in/2015/12/valentines-day-greetings-for-whatsapp-sharing-with-loved-ones.html
http://****valentinesdayquotes.net.in/2015/12/valentine-messages-for-husband-sharing-sms-whatsapp-facebook.html
http://****valentinesdayquotes.net.in/2015/12/happy-valentines-day-wishes-and-sayings-whatsapp-facebook.html
http://****valentinesdayquotes.net.in/2015/12/happy-valentines-day-messages-images-wishes-2016.html
http://****valentinesdayquotes.net.in/2015/12/Happy-Valentines-Day-Wishes-For-Him.html

john williams

20:03pm

Beautiful womens day images, womens day wishes, womens day greetings, messages and quotes which you can use for sharing with friends and family members through facebook, twitter, whatsapp and other social media.
http://****worldaroundu.com/2015/02/happy-womens-day-whatsapp-quotes-images-wishes-messages-greetings-sms-facebook-twitter-wechat.html
http://****worldaroundu.com/2015/02/happy-womens-day-whatsapp-quotes-images-wishes-messages-greetings-sms-facebook-twiiter-wechat.html
http://****mywishesngreetings.com/2016/02/happy-womens-day-images-wishes-greetings-quotes-messages-whatsapp-facebook-international-womens-day.html

john williams

18:02pm

Nice post thanks for sharing...
http://****worldaroundu.com/2015/02/happy-womens-day-whatsapp-quotes-images-wishes-messages-greetings-sms-facebook-twitter-wechat.html
http://****worldaroundu.com/2015/02/happy-womens-day-whatsapp-quotes-images-wishes-messages-greetings-sms-facebook-twiiter-wechat.html
http://****mywishesngreetings.com/2016/02/happy-womens-day-images-wishes-greetings-quotes-messages-whatsapp-facebook-international-womens-day.html
The colorful festival of Holi is celebrated on Phalgun Purnima which comes in February end or early March. Holi festival has an ancient origin and celebrates the triumph of 'good' over 'bad'. The colorful festival bridges the social gap and renew sweet relationships. On this day, people hug and wish each other 'Happy Holi'.Here we have collected some of the holi images, pictures, wallpapers, quotes, messages, greetings for sharing with friends and family
http://****mywishesngreetings.com/2015/02/happy-holi-whatsapp-quotes-images-sms-messages-for-facebook-status-twitter.html
http://****worldaroundu.com/2015/02/Holi-2015-images-sms-messages-for-whatsapp-dp-facebook-status-timeline-twitter-sharing.html
http://****holi-images-sms.com/2015/02/Happy-Holi-whatsapp-sms-text-messages-images-wishes-greetings.html
http://****holi-images-sms.com/2015/02/Holi-images-photos-pics-whatsapp-facebook-twitter-wechat-sharing.html

john williams

18:03pm

Here we have collected some of the easter images, easter day wishes, easter day greetings, messages and quotes which you can use for sharing with friends and family members through facebook, twitter, whatsapp and other social media.
http://****easterpicturesnquotes.org/easter-images/happy-easter-images-easter-pictures-wallpapers-pics-easter-cards/-61/
http://****easterpicturesnquotes.org/easter-quotes/happy-easter-quotes-images-easter-messages-greetings-for-facebook-whatsapp-sharing/-3/
http://****worldaroundu.com/2015/03/best-easter-images-quotes-greeting-messages-pictures-wishes-for-facebook-whatsapp.html
http://****mywishesngreetings.com/2015/03/best-easter-images-quotes-messages-greeting-pictures-wishes-for-facebook-whatsapp.html
http://****worldaroundu.com/2015/03/easter-sunday-quotes-messages-sms-images-pictures-for-whatsapp-facebook-snapchat.html
http://****worldaroundu.com/2015/03/maundy-thursday-images-messages-quotes-sms-wallpapers-facebook-status-whatsapp-twitter-sharing.html
http://****mywishesngreetings.com/2015/03/happy-palm-sunday-images-pictures-wallpapers-facebook-whatsapp-twitter-instagram-sharing.html

john williams

18:04pm

Every year on March 17, the Irish and the Irish-at-heart across the globe observe St. Patrick’s Day. What began as a religious feast day for the patron saint of Ireland has become an international festival celebrating Irish culture with parades, dancing, special foods and a whole lot of green.here we have collected some of the st patricks day images, st patricks day wishes, st patricks day greetings, messages and quotes which you can use for sharing with friends and family members through facebook, twitter, whatsapp and other social media.
http://****worldaroundu.com/2015/02/happy-st-patricks-day-whatsapp-images-wallpapers-pictures-for-facebook-twitter-snapchat-instagram-wechat.html
http://****mywishesngreetings.com/2016/01/st-patricks-day-images-pictures-quotes-sayings-greetings.html
http://****stpatricksdayimages.org/2016/01/stpatricks-day-images-pictures-photos.html
http://****stpatricksdayimages.org/
http://****worldaroundu.com/2015/03/Leprechaun-whatsapp-images-pictures-wallpapers-for-facebook-status-twitter-instagram.html
http://****worldaroundu.com/2015/03/Shamrock-whatsapp-images-pictures-wallpapers-for-facebook-status-twitter-instagram.html

K.k. Maurya

02:07am

Online shopping discount coupons India @: http://****couponbycode.com/
Flipkart discount coupons @: http://****couponbycode.com/store/flipkart-discount-coupons/
Paytm discount coupons @: http://****couponbycode.com/store/paytm-discount-coupons/
Amazon discount coupons @: http://****couponbycode.com/store/amazon-discount-coupons/
Shopclues discount coupons @: http://****couponbycode.com/store/shopclues-discount-coupons/
Snapdeal discount coupons @: http://****couponbycode.com/store/snapdeal-discount-coupons/
Yepme discount coupons @: http://****couponbycode.com/store/yepme-discount-coupons/
Indiatimes shopping discount coupons @: http://****couponbycode.com/store/indiatimes-shopping-discount-coupons/
Jabong discount coupons @: http://****couponbycode.com/store/jabong-discount-coupons/
Zivame discount coupons @: http://****couponbycode.com/store/zivame-discount-coupons/
Askmebazaar discount coupons @ http://****couponbycode.com/store/askmebazaar-discount-coupons/

john williams

13:54pm

Freely download ebooks and PDF's related to various categories like education, novels, fiction, scientific, autobigraphies etc online
http://****ebookdownloadz.net/
http://****ebookdownloadz.net/2015/12/word-power-made-easy-by-norman-lewis-pdf-free-download-buy-online.html
http://****ebookdownloadz.net/2014/10/free-download-rs-aggarwal-quantitative-aptitude-ebook-pdf.html
http://****ebookdownloadz.net/2015/09/the-alchemist-pdf-by-paulo-coelho-download-free-ebook.html
http://****ebookdownloadz.net/2015/08/internal-combustion-engines-ebook-by-v-ganesan-pdf-download.html
http://****ebookdownloadz.net/2015/08/organic-chemistry-pdf-morrison-and-boyd-free-download.html
http://****ebookdownloadz.net/2014/08/theory-of-machines-by-s-s-rattan.html
http://****ebookdownloadz.net/2014/08/engineering-thermodynamics-by-pknag.html
http://****ebookdownloadz.net/2015/03/object-oriented-programming-with-c-balaguruswamy-pdf-ebook-free-download-buy-online.html
http://****ebookdownloadz.net/2014/08/engineering-mechanics-statics-and.html
http://****ebookdownloadz.net/2015/01/perrys-chemical-engineers-handbook-8th-edition-ebook-pdf-download-or-buy-online.html
http://****ebookdownloadz.net/2014/11/concepts-of-physics-hc-verma-ebook-download-hc-verma-pdf.html
http://****ebookdownloadz.net/2015/03/download-mechanics-of-solids-by-ss-bhavikatti-pdf-ebook-free-buy-online.html
http://****ebookdownloadz.net/2015/03/theory-of-machines-by-r.s.khurmi-j.k.gupta-pdf-ebook-download-free.html

john williams

17:40pm

Check PSEB result- PSEB10th result- PSEB12th class result online and all other information about PSEB 10th and 12th examinations.
http://****pseb-result.co.in/
http://****pseb-result.co.in/2016/03/pseb-10th-results-check-punjab-10th-class-exam-results-online.html
SSLC results 2016. Check SSLC exam results online. Karnataka SSLC results, TamillnaduTN SSLC examinations results 2016
http://****sslc-result.co.in/
http://****sslc-result.co.in/2016/03/karnataka-sslc-results-2016-kar-sslc-exam-results.html
Check HSC result- HSC result 2016- Maharashtra board HSC result online, gseb hsc result and all other information about HSC examinations.
http://****hsc-result2016.in/
http://****hsc-result2016.in/2016/03/hsc-result-2016-maharashtra-board-hsc-result-online.html

john williams

20:06pm

Whatsapp has become a senstional messenger app for smartphones.Worldwide around 300 million people are using whatsapp messenger for sending free text messages, images and videos.The WhatsApp download for Samsung is completely free! You can directly start downloading without paying anything.
http://****technomantra.net/2014/11/downlaod-whatsapp-for-samsung-mobiles-tablets.html
Recently Supercell has come up with a new game "Clash Royale" which is gaining a lot of popularity among the mobile phone game lovers. Here in this article, we are going to give an insight about the Clash Royale on to your devices and where to get the Clash Royal APK for android mobiles.
http://****technomantra.net/2016/03/download-clash-royale-apk-for-android-mobiles.html

john williams

20:07pm

Dr.APJ Abdul Kalam, popularly known as the “Missile man” was born on OCtober 15, 1931 to a middle class family in Rameswaram which in TamilNadu state of India. He rose from Paper boy to the President of India with his strong determination and will power, standing as a role model for the youth of India.
http://cieclopedia.org/wings-of-fire-pdf/wings-of-fire-pdf-download-apj-...
R.S Aggarwal Quantitative Aptitude pdf is good for the quantitative aptitude. Nowadays aptitude is very much useful for the compitive examination. The book provides the fantastic explanations in each and every topic of aptitude.
http://cieclopedia.org/pdf/rs-aggarwal-quantitative-aptitude-pdf-free-do...
A Present day Way to deal with Verbal & Non-Verbal Reasoning is a book that is sure to be of incredible help to those undergraduates who are preparing for their placement tests.
http://cieclopedia.org/pdf/rs-aggarwal-verbal-and-non-verbal-reasoning-p...
The revised, redesigned 6th version of Indian Economy by Ramesh singh comes during a period when the new government at the Inside is centered on taking every single conceivable measure to resuscitate the economy
http://cieclopedia.org/pdf/indian-economy-pdf-by-ramesh-singh-free-downl...

john williams

20:08pm

Strength of Materials by Ramamarutham manages the fundamental standards of the subject. All topics have been presented in an easy way.
http://cieclopedia.org/pdf/strength-of-materials-pdf-by-ramamrutham-free...
Indian Polity is the text book published in the year 2013 and the author of the book is M. Lakshmikanth. This book is mainly focused and designed for meeting all the requirements of those candidates preparing for the civil service exams.
http://cieclopedia.org/pdf/indian-polity-pdf-laxmikanth/-175/

john williams

18:49pm

We have collected some of the best Mothers day images, Mothers day messages, Mothers day quotes, SMS, Wallpapers for sharing on whatsapp, facebook, twitter and other social media.
Mothers day whatsapp images, quotes, messages, sms, greetings, wishes for facebook status, twitter sharing

http://****worldaroundu.com/2015/03/happy-mothers-day-whatsapp-images-messages-quotes-sms-wallpapers-facebook-status-twitter-sharing.html
http://****mothersdaymessagess.org/
http://****mothersdayimages.org/

john williams

15:38pm

Good News to the Video calling app lovers. Google has announced the release of its new video calling App named Duo. Duo is coming up to take a strong stand in the market overtaking the already established Apps like FaceTime, Skype, Facebook messenger, Viber and whatsapp etc. Google has claimed that the new Duo App will work fine even on a weak data and low network.
http://duodownload.com/
http://duodownload.com/download-duo-google-hd-video-calling-app-apk/

john williams

17:40pm

WhatsApp Messenger is a FREE messaging app available for Android and other smartphones. WhatsApp uses your phone's Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let you message and call friends and family. Switch from SMS to WhatsApp to send and receive messages, calls, photos, videos, documents, and Voice Messages.

http://****whatsappdownloading.org/

http://****whatsappdownloading.org/2016/06/for-samsung-galaxy-y-s3-ace-duos.html

http://****whatsappdownloading.org/2016/06/download-whatsapp-for-android-mobiles.html

john williams

17:49pm

WhatsApp Messenger is a FREE messaging app available for Android and other smartphones. WhatsApp uses your phone's Internet connection (4G/3G/2G/EDGE or Wi-Fi, as available) to let you message and call friends and family.Switch from SMS to WhatsApp to send and receive messages, calls, photos, videos, documents, and Voice Messages. check out this amazing app now.

http://goo.gl/VL9r4h
http://goo.gl/zflLOd
http://goo.gl/ZMCv5O

john williams

17:42pm

Whatsapp has become a senstional messenger app for smartphones.Worldwide wide millions of people are using whatsapp messenger for sending free text messages, images and videos.The whatsapp download for Samsung nokia and other Android mobiles is completely free! You can directly start downloading whatsapp without paying anything. With over a billion monthly active users, Facebook is one of the largest social networking sites in the world. Through the official Facebook app, accessing and managing your Facebook account has never been easier and more convenient.
http://goo.gl/JWHh2Z
http://goo.gl/RONhVf
http://goo.gl/vxyQdH

john williams

18:33pm

Are you a citizen of U.S.A and do you want some best fourth of july 2016 images, pictures patriotic quotes and messages for sharing with your friends and family members? Then check out
http://****fourthofjuly4.org/

john williams

17:06pm

Whatsapp has become a senstional messenger app for smartphones.Worldwide around 300 million people are using whatsapp messenger for sending free text messages, images and videos.The WhatsApp download for Samsung is completely free! You can directly start downloading without paying anything.
http://technomantra.org/2014/11/downlaod-whatsapp-for-samsung-mobiles-ta...
http://technomantra.org/2016/06/download-facebook-samsung-galaxy-android...
http://technomantra.org/2016/07/download-pokemon-go-for-samsung-mobiles....
http://technomantra.org/2016/07/download-whatsapp-for-micromax.html

john williams

17:41pm

Good News to the Video calling app lovers. Google has announced the release of its new video calling App named Duo. Duo is coming up to take a strong stand in the market

overtaking the already established Apps like FaceTime, Skype, Facebook messenger, Viber and whatsapp etc. Google has claimed that the new Duo App will work fine even on a weak

data and low networks.
http://duodownload.com/download-duo-google-hd-video-calling-app-apk/
http://duodownload.com/google-duo-download-for-samsung-galaxy-android-mo...