Jenny Ma runs her own household repairs business. She became interested in DIY when she was a child, offering to hep her dad fix things in their flat. When she left university, three years ago, Jenny worked in a bank, at a hotel, and at a radio station, bhut all these jobs bored her. She set up her own househld repairs business instead. She called her business Miss Fix-It - she has a lot of regular clients, and new ones call every week.
Conversation one
Jenny :Good afternoon. Miss Fix-It. Can I help you?
Customer 1: Hi. I’d like to book some repair work in my flat, please.
Jenny: No problem, sir. May I have your full name?
Customer 1: Charles Ho.
Jenny: Right. And your phone number, Mr Ho?
Customer 1: 5757 8766.
Jenny: 4747 8766?
Customer 1: No. It’s 57 not 47. 5757 8766.
Jenny: Sorry. Right, I’ve got that Mr Ho. And what would you like me to take a look at?
Customer 1: I would like you to do some work on two windows in the bedroom. In one the glass is cracked, and the other one we can't open. The lock is stuck.
Jenny: No problem. I can sort that. May I have your address, please?
Customer 1: Yes, it’s Apartment 99, Jordan Heights, King’s Road, Jordan.
Jenny: Okay. When would you like me to do the job?
Customer 1: As soon as you can please.
Jenny: I’m booked up this week and next. The week after will be fine. I want to make an appointment to come look at the windows and then we will arrange when I can do the job.
Customer 1: How long will the job take?
Jenny: I’ll get it done in a couple of hours.
Customer 1: Great. Can you give me an approximate cost?
Jenny: Between seven hundred and eight hundred dollars for the work you’ve described.
Customer 1: That’s fine.
Jenny: Can we do the 3rd in the morning?
Customer 1: That’s fine. Yes, no problem See you then. Bye.
Jenny: Bye, Mr Ho. See you on the 3rd.
Conversation two
Jenny : Good morning. You’re through to Miss Fix-It. How may I I help you?
Customer 2: Good. I’d like to book some repair work in my flat if possible.
Jenny: Of course, madam. Can I have your full name to begin with?
Customer 2: Mrs Ma.
Jenny: The same family name as me! May I have a contact number, Mrs Ma?
Customer 1: 3764 8862.
Jenny: 3764 8862. Thank you.
Customer 2: Oh, let me change that! I’ll give you my mobile instead of my land line. 8790 7788
Jenny: Ok. Right, I’ve got that Mrs Ma. And what job would you like done??
Customer 2: It’s the shower. We’ve had it a long time and I want it modernised. I’d like a rain-shower put in.
Jenny: No problem, I can sort that. Can I have your address, please?
Customer 2: Yes, it’s Flat 23, Happy Valley House, Village Road, Happy Valley.
Jenny: Okay. When would you like me to do the job?
Customer 2: There's no rush. Whenever you can fit me in.
Jenny: I have a couple of mornings free next week. The 17th and the 18th.
Customer 2: How long will the job take?
Jenny: I’ll get it done in a couple of mornings, providing there are no problems.
Customer 2: Great. I think it will be a straightforward job. Can you give me an approximate cost?
Jenny: That will depend on the shower you choose, so I can’t really give you a cost now.
Customer 2: I understand.
Jenny: Can I call round this evening and bring you a catalogue to look at? If you pick your fitting then, I can fix it on the 17th and the 18th.
Customer 2: That’s great. I’ll be in after seven this evening. See you then. Bye.
Jenny: Bye, Mrs Ma.